RMA

To process an RMA, the following procedure shall apply:

  1. ExaDigm will issue an RMA number via phone, e-mail, or fax. This grants a tentative authorization to ship the products to ExaDigm for evaluation.
  2. Upon receipt of a malfunctioning unit, ExaDigm will evaluate the extent of the problem. If no hardware defect is found, ExaDigm will charge a “No Problem Found” fee.
  3. RMA units that are under warranty will be repaired at no charge and returned to the customer.
  4. Non-warranty RMA units: ExaDigm will notify customer of the price to repair the hardware and seek written approval. After repair ExaDigm will return equipment to customer.
  5. ExaDigm does not provide “loaner” equipment. Customers may purchase replacements if necessary. Please contact our RMA department for replacement policy.

For RMA questions please contact our RMA department Monday – Friday from 8am – 5 pm PST at (866) 392-8326, option 1 or via e-mail: rma@exadigm.com.